Excellent human resources are not only the foundation of a company's sustainable operation but also the key to gaining a competitive edge for a company. CPC regards employees as its greatest asset and is committed to protecting the rights of all employees. In addition, CPC continues to improve its talent recruitment, development, utilization, and retention system as well as optimize the work environment and conditions for employees while remaining committed to creating a safe and friendly work environment where employees can grow together, to enhance CPC's competitiveness.
In 2020, CPC won the "People Development Award" and the "Gender Equality Award" at the 2020 Taiwan Corporate Sustainability Awards (TCSA) for its cases including "Passing the Torch - Nurturing Diversified Talents in the Petrochemical and Energy Industries" and "Diversity and Equality at CPC - Women Empowerment in the Heart of Africa."
Human Resources
In workforce arrangement, however, CPC ensures equal treatment and non-discrimination over gender. In 2020, females accounted for 22.22% of the total senior executives at CPC.；Ratio of basic salary and remuneration of female employees to male employees for management level is 1：0.9879and for employees level is 1：1.0149。As for education distribution, most employees graduated from senior high schools, colleges, and universities, accounting for 78.9% of total employees, while 19.08% hold a Master's degree.
Gender and age distribution of full-time employees at CPC in 2020
Unit: persons
Contract employees
Direct workers
Research staff
Support staff
Management staff
Below 30 years old
Male
0
1,620
50
229
135
Female
293
19
117
216
30 to 50 years old
10
4,181
180
634
501
22
530
31
190
549
Over 50 years old
4,796
156
712
489
15
124
23
46
236
Total
66
11,544
459
1,928
2,12
Workplace Health and Safety
CPC has established the “Occupational Health and Safety Committee” to implement work safety, accident prevention, workplace improvement, and employee health maintenance. The committee has 26 seats, including the president as the committee chair and 25 representatives from different units as members. 9 seats (35%) are allocated to workers' representatives, which is more favorable than that required by the law. The Occupational Health and Safety Committee convenes 4 meetings each year. In 2020, worker representatives raised 18 proposals, constituting 90% of all discussions. All issues discussed were highly relevant to the workplace and employees' interest. From additional manpower, equipment installation and improvement, uniform material, employee training, skill certification to adjustment of performance evaluation standards, all requests were taken seriously by committee members, and relevant departments were assigned to address the issues raised.
Occupational Safety and Health Observation Seminar
CPC held the 2020 Industrial Safety Week in combination with the Occupational Safety and Health Observation Seminar based on the theme of "Smart Industrial Safety and Sustainable Workplace," in hopes of sharing the current applications of smart systems in industrial safety management through exchanges with experts and scholars and enhancing CPC's overall knowledge and technologies in occupational safety and health, thereby achieving sustainable development at CPC. Personnel from various sectors of society, including industry, the government, academia, and the research community, were invited to attend this seminar-cum Industrial Safety Week, which saw a total of 250 participants. Covering five major themes, including process safety management, occupational safety and health, safety technologies, accident investigation, and equipment integrity, this seminar not only featured an exhibition of industrial safety and health equipment and a presentation of related academic papers and posters, but also provided a technical exchange platform that enabled all sectors of society to observe and learn from each other and enhance various accident prevention and response capabilities, with a view to implementing an industrial safety and health culture.
CPC arranges seminars of various themes that provide employees with the proper knowledge needed to maintain and manage health at work. Activities such as smoking cessation classes, reducing body fat classes, fitness classes, aerobic programs, and hiking have been arranged to help employees develop healthy habits. A total of 244 health promotion seminars and events were organized in 2020.
Industrial safety accident investigation and management workflow
In order to establish a high-quality safety culture, CPC adopted the Taiwan Occupational Safety and Health Management System (TOSHMS) in 2008 to capture the hazard factors in various jobs through systematic management. To ensure risk assessment consists across all units, CPC has established the “Hazard Identification and Risk Assessment SOP” to identify risks in each type of business. “Duty and Job Inventory” has also been established for further risk identification based on the inventory results to complete the “Hazard Identification and Risk Assessment Sheet.” For high-risk jobs, CPC immediately reviews the integrity of existing protective measures and makes improvements as soon as possible in terms of system, equipment, and implementation to reduce risk in the work environment. As of 2020, all 34 units in CPC have been granted the TOSHMS and ISO45001 certifications.
Friendly Workplace
CPC creates a friendly workplace environment, and pays various bonuses based on the overall performance of each business unit, individual contribution and performance of employees, and allocates benefits in accordance with the "Employee Benefits Regulations." CPC sets up an employee welfare committee with the Taiwan Petroleum Trade Union to handle various welfare services and recreational activities. In order to promote the employee welfare business, various regional welfare branches were established under the committee. In addition to participating in national health insurance, public insurance, and labor insurance, all employees are provided with additional group insurance and overseas travel safety insurance for business trips, injury insurance, and work-related injury, disability, and death allowances to protect employees' work and life safety.
Employee Assistance Program (EAP)
In 2020, CPC learned about employees' needs according to last year's survey results. Hence, CPC arranged consultations, workshops, and care measures in three areas, namely work, life, and health. CPC conducts a survey each year to learn about employees' awareness and satisfaction toward this program, so that CPC can make improvements on this program. In 2020, 93.5% of respondents were aware of the EAP while 80% of users gave a positive review of CPC's EAP service.
A diverse range of welfare facilities
Each business unit has set up various welfare facilities, such as clinics, canteens, libraries or commissaries, as well as sports facilities, such as various kinds of ball courts and gymnasiums. Moreover, CPC assists in organizing club activities, such as ballgames, chess, mountaineering, swimming, calligraphy or movie appreciation, with a view to rejuvenating employees' body and mind and boosting their morale.
Employee Subsidies
CPC provides various benefits, such as children's scholarship, children's college education loan, medical subsidies for employees and their dependents, wedding, funeral, and retirement subsidies, and interest-free loan for emergencies. With a view to taking care of new young employees exacting general equality in employment and encouraging birth, CPC has amended the employee loan policy by including marriage and childbirth loan measures.
Pension and Compensation
Matters regarding retirement among dispatched employees and contract-based employees are subject to the “Regulations Governing the Pension, Compensation, and Severance Pay of Employees of State-Owned Enterprises Administered by the Ministry of Economic Affairs” and related civil service laws and regulations. The employment of full-time employees and contract-based employees is subject to the “Labor Standards Act” and the “Labor Pension Act.” In addition, CPC has established the “Employee (for dispatched and contract-based employees) Pension Fund Management Committee” and the “Labor Pension Fund Supervisory Committee.”
Parental leave
To provide female employees with a friendly work environment, apart from setting up quality certified lactation rooms, CPC also supports employees to take parental leave and process applications according to the Act for Gender Equality in Employment. CPC had a total of 84 employees on extended unpaid parental leave in 2020, of which 27 (32%) were male and 57 (68%) were female. Both reinstatement and retention rate for employees on extended unpaid parental leave were 100% for males and females.
Statistics on extended unpaid parental leave in 2020
Reinstatement rate
Retention rate
Number of employees due to be reinstated (persons)
Number of employees actually reinstated (persons)
Reinstatement rate (%)
Total number of employees retained 12 months after returning to work following a period of parental leave (persons)
Retention rate (%)
25
100%
13
Talent development
CPC has implemented the spirit of talent development that aims to cultivate human resources, strengthen professional skills, and cooperate with the promotion system. Meanwhile, CPC has established a robust training framework to support its growth. CPC has conducted surveys and studies of each core professional competencies. Apart from serving professional duties as reference for internal promotion, job rotation, and recruitment interview, CPC has selected personnel with qualified work attitude and concepts. Furthermore, management associate training and on-the-job management training are arranged for managers and staff of all grades to strengthen management competencies. In addition, CPC encourages employees to take national skill qualification tests, as well as assists employees in obtaining licenses and certifications in relation to industrial safety and environmental protection. CPC has also established directions for further education to encourage employees to engage in lifelong learning, second specialty training, further education after working hours, foreign language education, and job transfer training. CPC's training expenses in 2020 amounted to about NT$132 million, where CPC conducted 3,530 training classes that were participated by 92,514 participants.
Management skills training by employee grade
Supervisors
Professionals
Senior management
Managements
Front-line management
On-site leaders and manager and assistant manager of gas stations
Management
skills training
associates
Organizational management practical training
Leadership ability and strategic planning training
Management concepts and routine management practical training
Job instruction, job improvement, and job relations
On-the-job
Operational management development strategies and effective leadership management
Management ability development and training
To be conducted by unit supervisors or the human resources department as needed
In addition, CPC sets job targets and training focus based on its vision, development direction, and annual training policy and with reference to the development of major business, as well as the professional competencies required by employees and their future development trends, in order to draw up training plans for “supervisor training,” “professional training,” “second specialty training,” and “other training.” Training hours per employee averaged 54 in 2020, which was less than 61 hours last year, due to a reduction of physical training courses caused by the COVID-19 pandemic.
CPC provides employees with targeted training and assistance in relation to the knowledge and skills required for competence development among employees of all levels, in order to ensure that employees receive the most suitable training at each stage and gradually accumulate experience in different types of jobs, thereby expanding their professional skills and becoming experts in their respective fields.
Human Resource Training Center
CPC has established the Human Resource Training Center that organizes seminars and training classes to support CPC's business development and national growth. The department trains employees on a wide range of expertise from refining, excavation, engineering, marketing, environment safety, as well as offers enterprise knowledge system with vertical advancement (entry-level, mid-level and advanced level) and horizontal advancement (courses) paths to help employees develop the skills needed for their career. Since the new building was commissioned in 2014, the number of classes has increased significantly from 334 classes to 458 classes during 2014 to 2020, whereas class enrollments have also grown from 13,450 people to 24,276 people during 2014 to 2020. CPC reached a new milestone in August 2019 when it held its 10,000th class.
CPC e Academy
CPC Heart Seminar
Wen-Jing Wang gave a physical lecture on "The Power of Storytelling" on August 12, 2020, which was attended by a total of 285 participants, including 63 CPC employees and 222 people from external units and the general public who either registered online or on-site. Participants were given a QR code to fill out an online satisfaction survey questionnaire after the lecture, serving as an evaluation for future planning.
2020 New Employee Orientation Workshop
A total of 557 new employees completed all the orientation training courses. This workshop offered a diverse range of training methods to speed up the understanding of CPC's operations among new employees and guide them to become competent in performing their duties.
SDGs