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Downstream Operations

Downstream Operations


CPC bears the burden of bringing stability to Taiwan’s oil and gas supplies


As Taiwan’s domestic production of crude oil yields only extremely low volumes, CPC needs to import virtually all of the crude it refines to supply its home market. To ensure stability, CPC works to both maximize procurement on long-term contracts and to diversify its sources of crude. Imports in 2018 amounted to 138.05 million barrels; of that total, 49.94% came from the Middle East, 31.06% from the USA, 3.34% from south-east Asia, 4.39% from Africa and 11.27% from other sources such as Azerbaijan and Brazil.  Imports of low-sulfur, ‘sweet’ crude are maintained at a set ratio of the total to enable compliance with Taiwan’s ever more stringent environmental protection standards.

To ensure safe and speedy handling of its crucially-important crude oil imports, CPC has installed purpose-built offshore mooring pontoons for unloading large oil tankers: at Shalun near Taoyuan in Taiwan's north and at Dalinpu near Kaohsiung in the south. The company has also built dedicated tanker loading/unloading berths in the ports of Kaohsiung, Taichung and Shen’ao.

CPC’s diversification of its crude oil sources is ongoing

CPC now operates two refineries in Taiwan — at Taoyuan in the north and Dalin in the south— with a combined daily refining capacity of 600,000 barrels. The company's Kaohsiung Refinery, which ceased operations in late 2015 under government policy for industry relocation, was its first and oldest and at its peak comprised a large-scale, integrated refining and petrochemical production complex with a daily refining capacity of 220,000 barrels as well as turning out 500,000 tons of ethylene annually. Upon closure, its refining activity was transferred to the expanded Dalin plant and its ethylene production to the then new Third Naptha Cracker in the Linyuan Petrochemical Complex.

The Dalin site became operationally independent of the Kaohsiung Refinery in 1996 and after expansion now has a refining capacity of up to 400,000 barrels of crude daily. Its tanker loading/unloading facilities comprise 4 offshore mooring buoys as well as large and small wharves for handling both imports and exports.

The Taoyuan Refinery came on stream in 1976; after engineering modifications and the addition of a second topping unit, its daily refining capacity now amounts to 200,000 barrels.

In 2018 the total of refined products was 9,318,000 kiloliters of gasoline; 2,087,000 kiloliters of aviation fuel; 10,445,000 kiloliters of diesel; 2,099 kiloliters of fuel oil; and 411,000 kiloliters of LPG.

Taiwan’s increasingly stringent standards of environmental protection are largely in response to the demands of its people out of concern for their quality of life. At the same time, they exhibit increasing demand for a diverse range of oil-derived products and CPC has moved to enhance the quality of those goods. Going further, the company has in recent years raised the production value of its products by building additional and more technologically-advanced refining facilities such as reforming units, isomerization units, a third tert-methyl-ether and gasoline/diesel desulfurization plant, an aviation fuel processing facility, together with n-alkane, alkylation and residual oil conversion units. All of the foregoing evidences the company’s aim to provide Taiwan’s people with a continually-improving range of petroleum products while upgrading the efficiency of its production methods.

In pursuit of enhanced quality and higher added-value

Ever since the announcement, over a decade ago, by the central government Environmental Protection Agency (EPA) of medium- and long-term environmental protection standards in the area of fuel quality, CPC has responded affirmatively. Specifically, the EPA called for certain reductions by 2011: of the sulfur content of gasoline and diesel fuel to under 10ppmw, of the aromatic hydrocarbon content of gasoline and diesel fuel to 35vol% and of the alkene content of gasoline to 18vol%. CPC's response was to construct a 30,000-barrel-per-day gasoline pyrolysis and hydro-desulfurization unit at the Taoyuan Refinery by 2008, a 20,000-barrel-per-day gasoline pyrolysis and hydro-desulfurization unit at the Dalin Refinery by 2009 and a 40,000-barrel-per-day diesel hydro-desulfurization unit at the Dalin Refinery by 2010. Further, an 18,000-barrel-per-day gasoline pyrolysis and quality improvement unit was moved in 2011 from the Kaohsiung Refinery to the Dalin plant, where after testing it began volume production in 2013.

As far back as 2006 CPC began improving its heavy oil conversion rate by beginning construction of both an 80,000-barrel-per-day residual fluid catalytic cracking (RFCC) unit at the Dalin Refinery and a 70,000-barrel-per-day residue desulfurization (RDS) unit at the Taoyuan site, along with their associated hydrogen and sulfur units. The RFCC unit at the Dalin Refinery began testing in late 2012 and volume production in 2013. In order to ensure an adequate supply of olefin as feedstock, CPC also built a 140,000-barrel-per-day alkylation unit at the Dalin Refinery to further upgrade the quality of its gasoline; and that unit came on stream in late 2013.  In addition around that time, planning got under way for a joint-venture producing high-value petrochemical products: this entailed constructing a 180,000-ton-per-year isononyl alcohol (INA) plant and a 144,000-ton-per-year methyl tert-butyl ether (MTBE) unit, together with associated technology, in order to boost the added-value of the mixed C4 hydrocarbons produced by the RFCC unit. The project was fully commissioned when volume production began in 2016.

In addition, the company carried out an expansion of the No. 3 Hydro-desulfurization Unit at the Dalin Refinery to increase its high-sulfur ‘sour’ crude refining capacity, lower the cost of crude-oil procurement and stabilize the quality of the RFCC-unit’s feedstock. The expanded unit began production in March 2017.

o cope with the consequences of the Kaohsiung Refinery closing down in late 2015, the Dalin plant’s capacity was expanded with the following: a 150,000 barrels-per-day atmospheric crude oil distillation unit, a 50,000-bpd light crude fractionating unit, a 40,000 bpd diesel hydro-desulfurization unit and a 30,000-bpd kerosene hydro-desulfurization facility. These units completed performance testing and began volume production in 2018, in so doing eliminating worries about a shortage of the raw materials needed for the future survival and development of Taiwan’s petrochemical industry. With the completion of that expansion project, the 100,000-bpd No. 9 Topping Unit at the Dalin Refinery, which had been operation for some 40 years, was shut down. The capacity of the Dalin Refinery was boosted from 300,000 bpd to its present 400,000 bpd, raising CPC’s overall daily crude oil refining capacity to 600,000 bpd.

Exports of refined products – now primarily to Korea, Indonesia, the Philippines, Pakistan, Singapore, the UAE, Papua New Guinea and Australia – have increased year by year until in 2018 they amounted to approximately 2,884,000 kiloliters. This trend looks set to continue, with additional export markets being developed in the future as a means of the company drawing the maximum possible benefit from this valuable area of business.


External sales of key refined products in 2016 amounted to approximately 3.178 million kiloliters. They were sold mainly to Japan, South Korea, Malaysia, India, the Philippines, Vietnam, Singapore, the United Arab Emirates, Papua New Guinea, Australia and China and other destinations. CPC will continue developing these and other export markets in the future as a means of helping to optimize the company’s overall manufacturing efficiency and return on investment.


CPC’s principal petrochemicals production sites are its Linyuan Petrochemicals Complex - run by the Petrochemicals Business Division and the Taoyuan and Dalin refineries, operating under the Refining Business Division.

The heavy fuel oil conversion plants at Taoyuan and Dalin produce propylene. The naphtha cracker and butadiene extraction plants at the Linyuan site also produce propylene, along with ethylene and butadiene; while its aromatics extraction facility produces benzene, toluene and xylene. CPC’s current annual production capacity for petrochemical raw materials is comprised of 1.07 million tons of ethylene, 1.194 million tons of propylene, 158,000 tons of butadiene, 274,000 tons of benzene, 321,000 tons of toluene and 507,000 tons of xylene.

CPC organizes the industry supply chain and supports the circular economy

CPC’s long-term investment in upstream petrochemicals manufacturing has helped drive the industry’s development and also support and sustain the rise of Taiwan’s economy. In recent years, the company has put considerable effort into updating its technical equipment and expanding production capacity so as to eliminate any possibility of a shortfall in the supply of raw materials to downstream users. By way of example: starting in 2005, a total of NT$40 billion was invested in upgrading the Linyuan site’s Third Naphtha Cracker; and production of high-quality ethylene began in 2013. That renovated and expanded plant now produces annually 720,000 tons of ethylene, 370,000 tons of propylene and 100,000 tons of butadiene. As well as supplying downstream manufacturers in the adjacent industrial park, the Linyuan plant provides petrochemical materials to companies in the Renda Industrial Park that were previously supplied by the Fifth Naphtha Cracker. The Linyuan complex generates about NT$60 billion in annual revenue for the company and its evident success has both encouraged downstream companies to invest and helped raise profitability in the industry to a new level. Looking ahead, CPC plans to employ state-of-the-art processes, low-energy consumption technologies and economies of scale to provide the downstream sector of the petrochemical industry with reliably adequate supplies of such key raw materials as ethylene and propylene.

In the context of the challenges posed by climate change and depletion of natural resources, CPC lends practical support to the government’s Circular Economy policy by turning petrochemical by-products used as fuel or previously regarded as industrial waste into value-added products. Going further, the company aims to create a win-win situation between economic development and environmental protection by adhering to the principles of sustainable operations – also an important element in its efforts to surmount the challenge of industrial transformation.


CPC’s marketing of refined petroleum products in its home territory is primarily focused on the transportation sector – specifically for gasoline, diesel, fuel oil and aviation fuel. In 2018 its sales of those products in Taiwan totaled 19.208 million kiloliters in volume and generated revenue of approximately NT$4,166 billion – the latter sum a significant increase over 2017. Automotive gasoline accounted for the largest share at approximately 51.1%, followed by diesel at about 25.1%, fuel oil at about 14.4% and aviation fuel at around 9.4%.

Taiwan’s internal market for refined petroleum products is divided chiefly between CPC and the Formosa Plastics Group and competition between the two continues to grow increasingly intense. CPC has worked hard at leveraging the advantage of its marketing network, and to protect its market share, by consolidating its gas station network: of the 2,491 sites operating in Taiwan at the end of 2018, 610 were directly run by CPC, 4 were jointly run by CPC and other parties, and 1,370 were privately-owned by CPC franchisees. These 1,984 CPC- branded locations give CPC an unbeatable advantage; their sales as a part of the total market volume break down as gasoline 81.8%, diesel 78.9%, fuel oil 93.6% and aviation fuel 59.0%, with the overall market share being 79.5%.

CPC supplies most of Taiwan’s fuel needs with unfailing reliability

CPC operates aviation fueling stations at all of Taiwan’s airports – Songshan, Taoyuan, Taichung, Hualien, Taitung and Kaohsiung as well as offshore on Penghu (Magong),Wuhu, Matsu and Kinmen. Around the coast, it has marine bunkering stations for both local and international vessels at Keelung, Suao, Taichung, Kaohsiung and Hualien ports, as well as on the offshore islands.

As of end-2018 CPC operated 13 product distribution centers, located country-wide at Keelung, Shimen, Taichung, Taichung Harbor, Wangtian, Minxiong, Tainan, Fengde, Qiaotou, Suao, Hualien, Magong, Kinmen and Matsu. These depots supplied filling stations in their surrounding areas with a total of 21,289,000 kiloliters of product over the course of the year. Three chemical analysis centers in Keelung, Taichung and Kaohsiung, plus six testing laboratories, were charged with analyzing products for quality control and altogether handled 30,788 samples during the year.

Innovation in gas station operations, coupled with diversity in supply channels

In the gas station business, CPC is unquestionably the market leader by virtue of offering the consumer superior-quality services across the board that differentiate it from competitors. 

The company further leverages its service advantage by implementing total customer experience management: having created and now practicing a clean-toilet culture; vigorously promoting VIP membership cards; introducing new business lines and services in line with contemporary trends; and reinforcing customer relationship management. CPC has taken the lead in offering card-based self-service refueling as a means of lowering operating costs and working around the difficulty of recruiting filling station attendants; at the same time as it has promoted this combined-service business model featuring a diversity of offerings, the company has boosted non-operating income by strengthening cross-industry alliances.

The aforementioned combined-service business model for filling stations comprises the provision of car-washing, quick technical maintenance and repairs, on-site convenience stores and the sale of superior-quality automotive and consumer products. In a proactive response to the government’s policy for developing green energy applications, CPC is busy installing battery-charging and battery-switching stations for electric motorcycles and other EVs. The project calls for 1,000 such stations to be installed within three years: 160 was the tally for 2018, actually completed by the end of January 2019. Sales of a range of CPC products through the gas station channel in 2018 included 1.33 million bottles of Kuo-Kuang brand intake-system cleaner for motorcycles, automobiles and diesel vehicles; 480,000 bottles of See Clean Eco-Friendly Laundry Detergent; and a record 117,000 moon cake gift boxes. Revenues from car-washing and quick-maintenance services also set new highs. Overall gross profit from these diverse operations exceeded NT$1.17 billion for the year, abundantly manifesting both the value of CPC-branded gas stations as a sales and marketing channel and the fact that their range of services meets with customer approval.

CPC set up the 0800-036-188 customer hotline in 2000 to generally enhance its customer service and in particular provide quicker handling of, and response to, customers’ questions. The 1912 CPC service hotline went into use in 2011, expanding the company’s window for communication with the public. The number connects to an integrated customer service center providing fast and friendly interaction; added to that, the professional services offered by the company’s various business units have raised the level of service to the public to that of a general benefit, and along the way have helped the company fulfill its CSR commitment.

CPC’s green gas stations: thriving while protecting the environment

Within the global trend towards environmental protection there is now an emphasis on constructing buildings in a way that serves the cause of sustainability. Variously termed ‘ecology buildings’ in Japan, ‘eco-buildings’ or ‘sustainable buildings’ in Europe and ‘green buildings’ in the USA and Taiwan, the aim is to build so as to protect ecological systems, encourage a mutually beneficial relationship between the structures and the environment, conserve energy and reduce both pollution and the overall environmental impact. These sustainable design and eco- protection principles align with CPC’s dedication to achieving sustainability in its operations and accordingly a program to green its gas stations began in 2013. As of December 2018, 50 sites have received 'green building' certification.


CPC’s promotion of natural gas as the fuel of the future, in keeping with Taiwan’s policy aim of energy diversification, is based on its inherent advantages in terms of high thermal efficiency, low pollution profile and convenience for safe handling. A new era of clean energy for Taiwan was ushered in with the completion of the country’s first LNG receiving terminal in Kaohsiung’s Yongan District in 1990. To cope with growing demand, its capacity was later boosted to 4.5 million tons annually; and a second-phase expansion project was

completed in December 1996. A third-phase expansion project to satisfy demand from independent power producers (IPP) as well as consumer and industrial end-users in northern Taiwan commenced in July 1996. In addition to terminal-area expansion, this involved laying a 36-inch diameter, 238 km long undersea pipeline from the Yongan plant to Tongxiao. Its completion in December 2002 expanded CPC’s then-annual LNG handling capacity to 7.44 million tons.

In the years since those projects were completed, a second terminal has been built at Taichung – it came on stream in 2009 - and planning of a third terminal in northern Taiwan is now under way.

Building out Taiwan’s natural gas production, transmission and storage infrastructure

Taiwan’s aforementioned second LNG receiving terminal is is sited close to Taichung's harbor. Originally designed with an annual LNG handling capacity of 3.0 million tons, it became fully operational in 2009 with the primary purpose of supplying natural gas to Taiwan Power Company’s (Taipower) Datan Power Station as well as industrial firms and household users in central and northern Taiwan. The project entailed building three LNG storage tanks each of 160,000-kiloliter capacity; gasification and gas supply facilities; and a 135-kilometer, 36-inch sea/land long-distance gas transportation pipeline from Taichung Harbor through the Tongxiao distribution center to the Datan power plant. The currently-ongoing Taichung LNG Terminal Phase II Investment Project calls for the construction of three additional 160,000-kiloliter above-ground storage tanks plus another gasification facility at the terminal itself; a 26-inch, 21.8 km terrestrial gas pipeline between the terminal and the Wuxi Separation Station; and a further switching station linked to the existing 26-inch pipeline at the Wuxi site. Once completed (as scheduled) in late 2019, the project will boost the annual LNG handling capacity of the Taichung terminal to over 5.0 million tons and ensure a stable, dependable supply of natural gas during the winter’s often inclement monsoon period as well as – and partly because of - greater storage capacity in terms of the number of days’ supply of LNG on hand.

Further expansion of the Taichung LNG Terminal’s capacity is under way. Current central government policies for phasing out nuclear power plants and for reducing greenhouse gas emissions mandate a 50% share for natural gas in fueling Taiwan’s total electricity generation by 2025. To help reach this target, CPC will lease Wharves 11 and 12 and their associated facilities from the Port of Taichung to create the Taichung LNG Terminal’s second dedicated LNG-unloading wharf; and execution of its Phase III expansion module will add two 180,000-kiloliter above-ground storage tanks and their associated gasification plant. These projects are scheduled for completion in 2022 and 2026 respectively.

CPC has constructed an extensive natural gas transmission and distribution system on Taiwan’s western side. It comprises approximately 2,164 kilometers of terrestrial trunk pipeline, extending from Pingtung in the south to Keelung in the north; and which includes 8 supply centers, one transfer center and 47 distribution stations along its length. Current plans are centered on the goal of constructing interlocking ring-shaped networks to produce a figure-8 configuration; this will involve laying down a 238-kilometer undersea pipeline from the Yongan LNG Terminal (near Kaohsiung) to Tongxiao in Miaoli County and a 500-kilometer terrestrial pipeline onwards from Tongxiao to Taoyuan. In addition, after the 36-inch undersea gas pipeline from the Taichung LNG plant to the Datan power station has come on stream, it will be linked with terrestrial pipelines in central and northern Taiwan to form another circular formation – thus completing the planned island-wide, integrated figure-8 natural gas transmission network.

CPC's vigorous build-out of Taiwan’s natural gas infrastructure reinforces stability in supply

Taiwan’s aforementioned second LNG receiving terminal is sited close to Taichung's harbor. Originally designed with an annual LNG handling capacity of 3.0 million tons, it became fully operational in 2009 with the primary purpose of supplying natural gas to Taiwan Power Company’s (Taipower) Datan Power Station as well as industrial firms and household users in central and northern Taiwan. The project entailed building three LNG storage tanks each of 160,000-kiloliter capacity; gasification and gas supply facilities; and a 135-kilometer, 36-inch sea/land long-distance gas transportation pipeline from Taichung Harbor through the Tongxiao distribution center to the Datan power plant. The currently-ongoing Taichung LNG Terminal Phase II Investment Project calls for the construction of three additional 160,000-kiloliter above-ground storage tanks plus another gasification facility at the terminal itself; a 26-inch, 21.8 km terrestrial gas pipeline between the terminal and the Wuxi Separation Station; and a further switching station linked with the existing 26-inch pipeline at the Wuxi site. Once completed in late 2019, the project will boost the annual LNG handling capacity of the Taichung terminal to over 5.0 million tons and ensure a stable, dependable supply of natural gas during the winter’s often inclement monsoon period as well as – and partly because of - greater storage capacity in terms of the number of days’ supply on hand.

CPC's Third LNG Terminal project got under way in 2016 and is currently scheduled to come  on stream in 2024. At that point, with the three terminals - one in each of northern, central and southern Taiwan - supplying natural gas to users in their respective areas, there should be some reduction in the cost and risk of transmitting gas over long distances -  in that the figure-8 combined undersea and terrestrial gas pipeline network will enhance the safety and stability of gas supply through its transfer and backup functions. Completion of this third LNG receiving terminal project will enable CPC to construct and operate an extensive, world-class natural gas supply system that is fully-functional, stable and safe.


Global sourcing of LNG assures Taiwan's vital supply of natural gas

CPC has devoted considerable effort to diversifying its LNG sources to ensure a reliably stable supply of natural gas for Taiwan. This has entailed signing multiple,  long-term procurement contracts around the world – including the Middle East, the Asia-Pacific region, Russia, Australia, the USA, South America, Africa and Europe.

In addition to those long-term LNG procurement contracts, CPC acquires yet more supplies through medium/short-term spot transactions. In 2018, CPC imported most of its LNG from Malaysia, Qatar, Papua New Guinea and Australia, with some coming from Russia also


CPC stays strong in the LPG market through sales and superior customer service

CPC’s long-standing monopoly in the LPG market was broken when the government opened it up to competition in 1999. Formosa Petrochemical Corp. came in as a producer and independent traders began importing their own supplies. As both a state-owned enterprise and one of the market’s main suppliers, CPC is charged with maximizing its operating performance while at the same time ensuring sufficiency of supply on to the domestic market. With household gas, CPC’s LPG Business Division has been able to maintain its leading market share by making full use of its quality advantages and also fully utilizing the company's north-south transport and storage systems and comprehensive marketing and retail network. In selling industrial gas, the company aims at lifting the quality of its customer service so as to both retain existing customers and win new ones. On the downside, CPC has to balance compliance with the government’s LPG safety reserve policy against optimizing the rate of turnover in its storage tanks, which is crucial to profitability; and at the same time it must endeavor to reinforce both occupational safety and environmental protection protocols. And along with those preoccupations the company must be seen to be a good corporate citizen as well be seen to be fulfilling its CSR commitments, an obligation not shared by all of the players in the LPG market.

CPC LUBRICANTS: innovative marketing of the brand while expanding exports​

CPC is the leader in Taiwan's automotive lubricants market with its duo of brands ‘CPC’ and ‘Mirage’ that appeal to both consumers and professional users - a position supported by strong, well-defined and diversified sales channels. Those include more than 30 contracted distributors, the 600-plus gas stations directly operated by CPC and many retail chain stores. CPC's Lubricants Business Division (LBD), founded in 1999, systematically integrates production, logistics, marketing, technical capacity and other resources to construct a uniquely competitive profile; and is committed to providing quality products, premium services and full technical support to meet the needs of both its community and corporate customers.

The LBD operates an automated precision blending system, unique in Taiwan, for its products. Located in Chiayi, its construction took more than three years from the start in 2011 to complete,  at a cost of NT$400 million. This plant has sharply lifted the level of efficiency and accuracy in lubricants production, which runs at an annual output of up to 90,000 kiloliters. After the installation of lubricating grease production machinery with an annual output of more than 3,300 tons as part of a renovation project, CPC’s lubricant production equipment and technology is second to none, not only in Taiwan but also in the wider Asia-Pacific region. All production is carried out in strict accordance with CPC-researched formulas and rigorous and reliable inspection, backed by a strong sales team – evidencing CPC’s dedication to creating a gold-standard brand.

In addition, CPC's LBD has set up a highly efficient logistics network, based on four warehouses for finished products respectively located in northern, central and southern Taiwan, which works as a distinct competitive advantage in making sales. In current developments, as of early 2018 CPC embarked on the two-phase construction of bonded storage and blending facilities for base oils and additives at a site within Taichung Port to both strengthen its supply capacity and to enable international trading in lubricant materials and customized products.

In addition to cultivating its domestic market, the LBD is also vigorously expanding in the Asia-Pacific region. Distributorships, direct customer shipments and agencies are currently operational in China, the Philippines, Indonesia, Vietnam, Myanmar, Cambodia, India and other locations. CPC’s future focus with regard to expansion into overseas territories will be on developing international trade in lubricant materials and on OEM manufacturing. An example of the latter approach, designed to circumvent the ASEAN tariff barrier to non-members, is the recently-formed Maxihub Corporation joint-venture located in Vietnam's Tong-Nai province. Formed by CPC along with Taiwanese and local firms with specialist know-how, this company will operate a lubricants blending, storage, packaging and logistics complex producing both CPC-branded and OEM products for distribution across ASEAN markets. Production is projected to begin in 2020. In the future CPC will use the Maxihub Co. as its second production base and move toward the operational model of diversified international trade in oil-derived products as a means of expanding its presence in overseas markets.

CPC's LBD will continue to leverage its core competencies in manufacturing and marketing lubricants – skills such as R&D, formulation and blending, logistics, quality control and technical support services – while focusing on developing innovative, premium-level products, technical consultancy and raising the bar on customer satisfaction. Looking to the future, the LBD's corporate vision encompasses maintaining its lead over the competition in the home market while significantly expanding its presence in Asia- Pacific and other overseas markets so as to make the lubricant brands 'CPC' and 'Mirage' become well-known worldwide.

SOLVENTS & CHEMICALS ─ dominant home market position is the basis for Asia-Pacific export ambition​

CPC holds a dominant market share position in Taiwan’s solvents and chemicals sector: around 80% in solvents, 35% in toluene, 50% in xylene, 50% in asphalt and 45% in sulfur.

CPC’s Solvents & Chemicals Business Division aims to achieve its expansion-oriented operational objectives in a number of ways. This initially involves taking a vigorous and rigorous approach to providing efficient customer service, as well as expanding exports to promising markets such as China, Vietnam, and other  promising ASEAN /Asia Pacific markets – which is very much in line with the central government's New Southbound Policy. There is also much effort going into a number of initiatives, such as: enhancing product quality and image, continuous improvement of the refining process and lowering production costs. Most important of all, at Solvents & Chemicals they are developing new and innovative products and new areas of business.